Career Choice: Computer Support Specialist

What do Computer Support Specialist do?

When people have computer trouble, they ask these workers for help.

Computer support specialists help people use computers. When something goes wrong, support specialists figure out why. Then, they try to fix it. Many support specialists answer questions over the phone. Others help people face to face.

Support specialists also install printers, software, and other computer tools. Then, they teach people how to use them. Sometimes, they write instruction books. Some specialists check computer systems every day to make sure they are working well.

To be good at these jobs, workers need to be good listeners and good at solving problems. Most computer specialists work in offices or computer labs. They spend a long time sitting in front of computers. This can strain their back, wrists, and eyes.

Some specialists work at night or on weekends.

How do I prepare to become a Computer Support Specialist?

There are many ways to become a computer support specialist. Going to college is one way. Some people earn an associate degree. Others earn a bachelor's degree. Having a degree might make it easier to get jobs.

Passing a certification test is another way to prepare for jobs. Computer companies and associations offer these tests. Experience working with computers is also important. Workers need to learn new computer skills throughout their careers.

Students can start getting ready now by learning about computers in school, in the library, or on your own. Studying math is also important because it helps people learn to solve problems. Learning to read and speak well is useful, too.

What are the earning potentials?

Weekly Earnings (full time and before tax)

• $865 - All Ages
• $869 - Ages 20-24

Source: ABS Employee Earnings, Benefits and Trade Union Membership, August 2003.

What are the Job prospects for Computer Support Specialist?

• Very Good
• Good < Computer Support Specialist?
• Average
• Below Average
• Limited