Gaming Managers

Plan, organize, direct, control, or coordinate gaming operations in a casino. Formulate gaming policies for their area of responsibility.

Job Task

• Set and maintain a bank and table limit for each game.
• Track supplies of money to tables, and perform any required paperwork.
• Explain and interpret house rules, such as game rules and betting limits.
• Interview and hire workers.
• Notify board attendants of table vacancies so that waiting patrons can play.
• Record, collect, and pay off bets, issuing receipts as necessary.
• Remove suspected cheaters, such as card counters and other players who may have systems that shift the odds of winning to their favor.
• Train new workers and evaluate their performance.
• Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, and that players are not cheating.
• Direct the distribution of complimentary hotel rooms, meals, and other discounts or free items given to players based on their length of play and betting totals.
• Direct workers compiling summary sheets that show wager amounts and payoffs for races and events.
• Establish policies on issues such as the type of gambling offered and the odds, the extension of credit, and the serving of food and beverages.
• Maintain familiarity with all games used at a facility, as well as strategies and tricks employed in those games.
• Monitor credit extended to players.
• Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks, and locating substitute employees as necessary.
• Prepare work schedules and station assignments, and keep attendance records.
• Resolve customer complaints regarding problems such as payout errors.
• Review operational expenses, budget estimates, betting accounts, and collection reports for accuracy.

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