Social and Community Service Managers

Plan, organize, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Job Task

• Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
• Direct activities of professional and technical staff members and volunteers.
• Direct fund-raising activities and the preparation of public relations materials.
• Establish and maintain relationships with other agencies and organizations in community in order to meet community needs and to ensure that services are not duplicated.
• Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
• Evaluate the work of staff and volunteers in order to ensure that programs are of appropriate quality and that resources are used effectively.
• Implement and evaluate staff training programs.
• Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
• Plan and administer budgets for programs, equipment and support services.
• Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
• Recruit, interview, and hire or sign up volunteers and staff.
• Research and analyze member or community needs in order to determine program directions and goals.
• Speak to community groups to explain and interpret agency purposes, programs, and policies.
• Analyze proposed legislation, regulations, or rule changes in order to determine how agency services could be impacted.
• Represent organizations in relations with governmental and media institutions.

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