Computer Support Specialists

Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Job Task

• Answer users' inquiries regarding computer software and hardware operation to resolve problems.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
• Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
• Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software.
• Refer major hardware or software problems or defective products to vendors or technicians for service.
• Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Develop training materials and procedures, and/or train users in the proper use of hardware and software.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
• Modify and customize commercial programs for internal needs.
• Oversee the daily performance of computer systems.
• Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
• Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software.

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