Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop

Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service.

Job Task

• Greet guests and seat them at tables or in waiting areas.
• Inform patrons of establishment specialties and features.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
• Provide guests with menus.
• Receive and record patrons' dining reservations.
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
• Hire, train, and supervise food and beverage service staff.
• Maintain records of time worked by staff, and prepare payrolls.
• Operate cash registers to accept payments for food and beverages.
• Order or requisition supplies and equipment for tables and serving stations.
• Plan parties or other special events and services.
• Prepare cash receipts after establishments close, and make bank deposits.
• Prepare staff work schedules.
• Speak with patrons to ensure satisfaction with food and service, and to respond to complaints.
• Confer with other staff to help plan establishments' menus.
• Perform marketing and advertising services.
• Assign patrons to tables suitable for their needs.
• Direct patrons to coatrooms and waiting areas such as lounges.

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