Gaming Supervisors

Supervise gaming operations and personnel in an assigned area. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and create friendly atmosphere for guests in hotels/casinos. May adjust service complaints.

Job Task

• Determine how many gaming tables to open each day and schedule staff accordingly.
• Establish and maintain banks and table limits for each game.
• Evaluate workers' performance and prepare written performance evaluations.
• Explain and interpret house rules, such as game rules and betting limits, for patrons.
• Greet customers and ask about the quality of service they are receiving.
• Maintain familiarity with the games at a facility, and with strategies and tricks used by cheaters at such games.
• Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.
• Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
• Monitor stations and games, and move dealers from game to game to ensure adequate staffing.
• Observe gamblers' behavior for signs of cheating such as marking, switching, or counting cards; notify security staff of suspected cheating.
• Perform paperwork required for monetary transactions.
• Report customer-related incidents occurring in gaming areas to supervisors.
• Resolve customer and employee complaints.
• Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
• Establish policies on types of gambling offered, odds, and extension of credit.
• Interview, hire, and train workers.
• Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
• Provide fire protection and first-aid assistance when necessary.
• Record, issue receipts for, and pay off bets.
• Review operational expenses, budget estimates, betting accounts, and collection reports for accuracy.
• Supervise the distribution of complimentary meals, hotel rooms, discounts, and other items given to players based on length of play and amount bet.

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