Slot Key Persons

Coordinate/supervise functions of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and payoff jackpots. Reset slot machines after payoffs. Make minor repairs or adjustments to slot machines. Recommend removal of slot machines for repair. Report hazards and enforces safety rules.

Job Task

• Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
• Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
• Monitor payment of hand-delivered jackpots to ensure promptness.
• Patrol assigned areas to ensure that players are following rules and that machines are functioning correctly.
• Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
• Record the specifics of malfunctioning machines and document malfunctions needing repair.
• Reset slot machines after payoffs.
• Respond to and resolve patrons' complaints.
• Exchange currency for customers, converting currency into requested combinations of bills and coins.
• Answer patrons' questions about gaming machine functions and payouts.
• Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
• Coordinate and oversee the work of slot department workers, including change runners and slot technicians.

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