First-Line Supervisors/Managers of Personal Service Workers

Supervise and coordinate activities of personal service workers, such as supervisors of flight attendants, hairdressers, or caddies.

Job Task

• Supervises and coordinates activities of workers engaged in lodging and personal services.
• Observes and evaluates workers' appearance and performance to ensure quality service and compliance with specifications.
• Trains workers in proper operational procedures and functions, and explains company policy.
• Analyzes and records personnel and operational data and writes activity reports.
• Collaborates with personnel to plan and develop programs of events, schedules of activities, and menus.
• Resolves customer complaints regarding worker performance and services rendered.
• Assigns work schedules, following work requirements, to ensure quality and timely delivery of services.
• Inspects work areas and operating equipment to ensure conformance to established standards.
• Furnishes customers with information on events and activities.
• Informs workers about interests of specific groups.
• Requisitions supplies, equipment, and designated services, to ensure quality and timely service and efficient operations.

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