Ushers, Lobby Attendants, and Ticket Takers

Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones.

Job Task

• Work with others to change advertising displays.
• Manage informational kiosk and display of event signs and posters.
• Manage inventory and sale of artist merchandise.
• Schedule and manage volunteer usher corps.
• Assist patrons in finding seats, lighting the way with flashlights if necessary.
• Count and record number of tickets collected.
• Direct patrons to restrooms, concession stands and telephones.
• Distribute programs to patrons.
• Examine tickets or passes to verify authenticity, using criteria such as color and date issued.
• Give door checks to patrons who are temporarily leaving establishments.
• Greet patrons attending entertainment events.
• Provide assistance with patrons' special needs, such as helping those with wheelchairs.
• Refuse admittance to undesirable persons or persons without tickets or passes.
• Search for lost articles or for parents of lost children.
• Sell and collect admission tickets and passes from patrons at entertainment events.
• Settle seating disputes and help solve other customer concerns.
• Verify credentials of patrons desiring entrance into press-box and permit only authorized persons to enter.
• Guide patrons to exits or provide other instructions or assistance in case of emergency.
• Maintain order and ensure adherence to safety rules.
• Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
• Page individuals wanted at the box office.

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