Baggage Porters and Bellhops

Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.

Job Task

• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Transport guests about premises and local areas, or arrange for transportation.
• Assist physically challenged travelers and other guests with special needs.
• Complete baggage insurance forms.
• Greet incoming guests and escort them to their rooms.
• Receive and mark baggage by completing and attaching claim checks.
• Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
• Act as part of the security team at transportation terminals, hotels, or similar establishments.
• Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
• Compute and complete charge slips for services rendered and maintain records.
• Deliver messages and room service orders, and run errands for guests.
• Explain the operation of room features such as locks, ventilation systems, and televisions.
• Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
• Maintain clean lobbies or entrance areas for travelers or guests.
• Page guests in hotel lobbies, dining rooms, or other areas.
• Pick up and return items for laundry and valet service.
• Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.

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