Concierges

Assist patrons at hotel, apartment or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

Job Task

• Arrange for the replacement of items lost by travelers.
• Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services such as hot-air balloon rides.
• Make dining and other reservations for patrons, and obtain tickets for events.
• Make travel arrangements for sightseeing and other tours.
• Pick up and deliver items, or run errands for guests.
• Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
• Receive, store, and deliver luggage and mail.
• Arrange for interpreters or translators when patrons require such services.
• Perform office duties on a temporary basis when needed.
• Plan special events, parties, and meetings, which may include booking musicians or celebrities to appear.

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