Transportation Attendants, Except Flight Attendants and Baggage Porters

Provide services to ensure the safety and comfort of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties, such as greeting passengers, explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

Job Task

• Greets passengers boarding mode of transportation and announces stops.
• Demonstrates safety procedures.
• Provides seating arrangements, and straightens and adjusts window shades and seat cushions to accommodate requests of passengers.
• Distributes sports and game equipment, magazines, newspapers, pillows, blankets, and other items to passengers and guests.
• Carries baggage to assigned rooms or to station platform.
• Issues and collects passenger boarding passes and transfers and tears or punches tickets to prevent reuse.
• Cleans rooms and bathroom facilities, changes linens, and replenishes supplies to washroom.
• Inspects kitchen and dining area to ensure adherence to sanitation requirements.
• Signals transportation operator to stop or proceed, opens and closes doors, and establishes order among passengers.
• Counts and verifies tickets and seat reservations, and records number of passengers boarding and leaving mode of transportation.
• Mails letters or arranges for dispatch of telegrams to assist passengers.
• Responds to passengers' questions, requests, or complaints.
• Serves snacks, lunch, and refreshments.

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