First-Line Supervisors/Managers of Non-Retail Sales Workers

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.

Job Task

• Coordinates sales promotion activities and prepares merchandise displays and advertising copy.
• Listens to and resolves customer complaints regarding service, product, or personnel.
• Examines merchandise to ensure that it is correctly priced, displayed or functions as advertised.
• Inventories stock and reorders when inventories drop to specified level.
• Examines products purchased for resale or received for storage to determine condition of product or item.
• Prepares rental or lease agreement, specifying charges and payment procedures, for use of machinery, tools, or other such items.
• Formulates pricing policies on merchandise according to requirements for profitability of store operations.
• Keeps records pertaining to purchases, sales, and requisitions.
• Assists sales staff in completing complicated and difficult sales.
• Prepares sales and inventory reports for management and budget departments.
• Confers with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
• Directs and supervises employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific service such as pumping gasoline for customers.
• Plans and prepares work schedules and assigns employees to specific duties.
• Hires, trains, and evaluates personnel in sales or marketing establishment.

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