Directory Assistance Operators

Provide telephone information from central office switchboard. Refer to alphabetical or geographical reels or directories to answer questions or suggest answer sources.

Job Task

• Refers to alphabetical or geographical reels or directories to answer questions and provide telephone information.
• Plugs in headphones when signal light flashes on cord switchboard, or pushes switch keys on cordless switchboard to make connections.
• Keeps reels and directories up-to-date.
• Maintains record of calls received.
• Suggests alternate locations and spellings under which number could be listed.
• Types location and spelling of name on computer terminal keyboard, and scans directory or microfilm viewer to locate number.

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