Claims Takers, Unemployment BenefitsInterview unemployed workers and compile data to determine eligibility for unemployment benefits. Job Task- Interviews claimants returning at specified intervals to certify claimants for continuing benefits.
- Assists applicants in filling out forms, using knowledge of information required or native language of applicant.
- Refers applicants to job opening or interview with other staff, in accordance with administrative guidelines or office procedure.
- Schedules unemployment insurance claimants for adjudication interview when question of eligibility arises.
- Answers questions concerning registration for jobs or application for unemployment benefits.
- Reviews data on job application or claim forms to ensure completeness.
- Assists applicants completing application forms for job referrals or unemployment compensation claims.
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