Hotel, Motel, and Resort Desk Clerks

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Job Task

• Keep records of room availability and guests' accounts, manually or using computers.
• Compute bills, collect payments, and make change for guests.
• Make and confirm reservations.
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
• Transmit and receive messages, using telephones or telephone switchboards.
• Issue room keys and escort instructions to bellhops.
• Date-stamp, sort, and rack incoming mail and messages.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Deposit guests' valuables in hotel safes or safe-deposit boxes.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Arrange tours, taxis, and restaurants for customers.
• Contact housekeeping or maintenance staff when guests report problems.
• Perform simple bookkeeping activities, such as balancing cash accounts.
• Record guest comments or complaints, referring customers to managers as necessary.
• Review accounts and charges with guests during the check out process.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Greet, register, and assign rooms to guests of hotels or motels.

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