Order Clerks

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Job Task

• Check inventory records to determine availability of requested merchandise.
• Compute total charges for merchandise or services and shipping charges.
• Direct specified departments or units to prepare and ship orders to designated locations.
• File copies of orders received, or post orders on records.
• Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• Prepare invoices, shipping documents, and contracts.
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Verify customer and order information for correctness, checking it against previously obtained information as necessary.
• Adjust inventory records to reflect product movement.
• Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
• Calculate and compile order-related statistics, and prepare reports for management.
• Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
• Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
• Inspect outgoing work for compliance with customers' specifications.
• Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
• Receive and respond to customer complaints.
• Recommend merchandise or services that will meet customers' needs.
• Recommend type of packing or labeling needed on order.

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