Receptionists and Information Clerks

Answer inquiries and obtain information for general public, customers, visitors, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

Job Task

• Conduct tours or deliver talks describing features of public facility, such as historic site or national park.
• Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area.
• Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
• Receive payment and record receipts for services.
• Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Hear and resolve complaints from customers and public.
• File and maintain records.
• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• Schedule appointments, and maintain and update appointment calendars.
• Analyze data to determine answers to questions from customers or members of the public.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Keep a current record of staff members' whereabouts and availability.
• Collect, sort, distribute and prepare mail, messages and courier deliveries.
• Calculate and quote rates for tours, stocks, insurance policies, and other products and services.
• Take orders for merchandise or materials and send them to the proper departments to be filled.
• Process and prepare memos, correspondence, travel vouchers, or other documents.
• Schedule space and equipment for special programs and prepare lists of participants.
• Enroll individuals to participate in programs and notify them of their acceptance.

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