Travel Clerks

Provide tourists with travel information, such as points of interest, restaurants, rates, and emergency service. Duties include answering inquiries, offering suggestions, and providing literature pertaining to trips, excursions, sporting events, concerts and plays. May make reservations, deliver tickets, arrange for visas, or contact individuals and groups to inform them of package tours.

Job Task

• Provides customers with travel suggestions and information such as guides, directories, brochures, and maps.
• Contacts motel, hotel, resort, and travel operators by mail or telephone to obtain advertising literature.
• Studies maps, directories, routes, and rate tables to determine travel route and cost and availability of accommodations.
• Calculates estimated travel rates and expenses, using items such as rate tables and calculators.
• Informs client of travel dates, times, connections, baggage limits, medical and visa requirements, and emergency information.
• Obtains reservations for air, train, or car travel and hotel or other housing accommodations.
• Confirms travel arrangements and reservations.
• Assists client in preparing required documents and forms for travel, such as visas.
• Plans itinerary for travel and accommodations, using knowledge of routes, types of carriers, and regulations.
• Provides information concerning fares, availability of travel, and accommodations, either orally or by using guides, brochures, and maps.
• Confers with customers by telephone, writing, or in person to answer questions regarding services and determine travel preferences.

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