Dispatchers, Except Police, Fire, and Ambulance

Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Job Task

• Order supplies and equipment, and issue them to personnel.
• Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
• Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
• Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.
• Oversee all communications within specifically assigned territories.
• Prepare daily work and run schedules.
• Receive or prepare work orders.
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.
• Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
• Arrange for necessary repairs in order to restore service and schedules.
• Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
• Ensure timely and efficient movement of trains according to train orders and schedules.

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